POSSE Solutions for E-Government
Case Management
Case Management is a planned, formal process for securing, coordinating and monitoring the appropriate services and interventions necessary to resolve an issue with optimal outcomes and achieve specified goals.
Case Management relates to numerous industries including health care, social work, legal/judicial, arbitrations/mediations, housing, and many more.
POSSE can be used to manage any case management activity, based on your business rules and processes.
Features
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Online issue submission and tracking
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Case assignment and real-time status tracking
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Document and transcript preparation & management
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Scheduling processes
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End-to-end work management of all tasks
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Escalation processes
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Browser-based, Mobile PC/Mobile PDA, Internet and smart client (client-server) end user interface options
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